Experience

Customer-facing AI solution design, technical validation, and production delivery.

Role history centered on forward-deployed execution: translating customer context into architecture, implementation, and measurable business outcomes.

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Career Timeline

Roles that connect customer context to technical execution

Each role demonstrates a repeatable pattern: clarify requirements, architect delivery, then operationalize outcomes.

Manager, Customer Success — MidMarket

Docebo · Learning Management System

Jan 2023 — Present

Active

Forward-deployed AI delivery across CS, RevOps, and post-sales operations

Focus

AI delivery + CS

Scale

$250M ARR org-wide

Team

15 members

  • ✓Shipped 13+ production AI agents supporting mandatory CS workflows — from discovery through quality-gated deployment
  • ✓Authored REACH scoring methodology across 1,200+ global accounts ($250M ARR org-wide) with CRM-integrated outputs for engagement, risk, and expansion
  • ✓Built transition readiness workflows synthesizing Salesforce, Gong, Zendesk, and Totango signals into a single risk view
  • ✓Led 15-person team managing $70M ARR / 1,000-customer MidMarket segment with consistent renewal outcomes

Skills Applied

AI Systems DesignCustomer Success AITeam LeadershipData & Analytics

Manager, Customer Solutions Consulting

Docebo · Post-Sales Solution Consulting (SC Model)

Jan 2022 — Jan 2023

Technical validation, implementation architecture, and customer solution design

Focus

Solution validation

Surface

Enterprise post-sales

Motion

Architecture translation

  • ✓Led enterprise solution validation — translated customer requirements into technical implementation strategy
  • ✓Established repeatable post-sales solution consulting patterns that bridged architecture decisions to business outcomes
  • ✓Partnered across engineering, sales, and CS to operationalize solutioning models and increase adoption

Skills Applied

Solutions ArchitecturePost-Sales DesignCross-Functional Execution

Manager, Customer Success

Seller Labs · Amazon Advertising & Analytics

Feb 2018 — Jan 2020

Scaled retention and expansion execution with data-driven account strategy

Focus

Retention + expansion

Surface

Portfolio strategy

Motion

Executive guidance

  • ✓Led CS execution across a scaled portfolio and built retention playbooks adopted team-wide
  • ✓Drove expansion through structured executive-level account guidance and data-driven strategy

Skills Applied

Retention StrategyPortfolio ManagementExecutive Guidance